Exchange for another store product

If you chose one of our products, but wish to replace it with another item or cancel it, the deadline is 7 calendar days after receipt (In accordance with the rules of the Consumer Protection Code).

The product must:

We are a family owned and operated business.

• Do not show any indication of use;

• Be returned in its original packaging, accompanied by all accessories;

• Be returned through the post office and sent to the address on the sender of the purchase packaging;

• We do not exchange products on sale, unless there is a defect;

• The return and receipt of the new product are the responsibility of the buyer.

When making the exchange you can choose another item according to availability in stock, whether the same value or greater than the product to be exchanged. If there is a price difference (the extra), it must be paid.

We are a family owned and operated business.

Purchase Return

We are a family owned and operated business.

If you made the purchase, received the product in perfect condition and still did not feel happy, you can request cancellation by email following the rules below:

• Up to 7 calendar days after receiving the product;

• The goods must be returned by mail and sent to the address on the sender;

• The product must be returned in its original packaging, accompanied by all accessories and manuals and must not show any indication of use;

• We do not make returns on promotional products, unless there is a defect;

• Return shipping is the buyer's responsibility.

ATTENTION: The product that does not meet the conditions required above, will not be accepted as a return and will automatically be sent back to the original address. Under these conditions, URBANOISE reserves the right to make a new freight charge.

The return of values ​​is made through the same modality that was made the purchase (PagSeguro, Mercado Pago, Transfer and etc.).

We are a family owned and operated business.

We are a family owned and operated business.

Product with alleged manufacturing defect:

We are a family owned and operated business.

The goods must be sent through the post office to the address shown on the sender in the original packaging. If the product (s) sent are outside the specifications below, it will not be accepted for analysis and will automatically be returned to the sender.

• The evaluation will be carried out by the store. In the event of a defect, the customer will receive the replacement with the same product at the original address, free of charge.

• In the absence of the same product in stock, the buyer will be able to choose another one among the options on the website, respecting the credit limit value. If there is a price difference between the chosen product and the claimed product, the difference must be paid;

• In case the customer chooses to return, without exchanges, the refund of the purchase amount will be made according to the modality that the purchase was made (PagSeguro, Mercado Pago, Transfer and etc.) ..

Exchange or return disapproval items:

We are a family owned and operated business.

• Absence of defect (not finding the damage pointed out by the customer);

• Evidence of inappropriate use of the product;

• Evidence of accidental damage;

• Natural wear and tear due to use.

We are a family owned and operated business.

We are a family owned and operated business.

Cancellation of purchase by URBANOISE:

We reserve the right to cancel the order in situations such as:

We are a family owned and operated business.

- Absence of the product in stock (in cases of error in the system that allowed the sale of a product that we no longer have);

- Non-payment of the order;

- Payment declined more than 1 time.

We are a family owned and operated business.

We are a family owned and operated business.

Doubts?

We are a family owned and operated business.

Send an email to:

We are a family owned and operated business.

urbanoisebsb@gmail.com

We are a family owned and operated business.